Privacy Policy

1. Who we are

This website is operated by Row Group Holdings Ltd (t/a Wellverse) and its group companies:

• —Crown GV Ltd (t/a FLOW LDN)
• —Wellverse Fitzrovia Ltd (t/a ROWBOTS)
• —Wellverse Victoria Ltd (t/a Frame Victoria)
• —Endorphin Dealers Ltd (t/a Frame)

Together, “Wellverse”, “we”, “us” or “our”.

Company numbers:

• —Row Group Holdings Ltd – 14331185
• —Crown GV Ltd – 12072620
• —Wellverse Fitzrovia Ltd – 15613928
• —Wellverse Victoria Ltd – 16659630
• —Endorphin Dealers Ltd – 13840526

Registered address: 1 Fore Street Avenue, C/O Praxis, London, England, EC2Y 9DT

For any data queries, contact: info@wellverseholdings.com

2. What data we collect

We may collect the following personal data:

• —Identity (name, date of birth)
• —Contact details (email, phone number, address)
• —Payment and transaction data
• —Account and booking information
• —Website usage data (via cookies and analytics tools)

3. How we collect your data

We collect data when you:

• —Create an account or make a booking
• —Use our website or apps
• —Contact us
• —Interact with our studios or services
• —Use third-party platforms (e.g. ClassPass or similar partners)

4. How we use your data

We use your data to:

• —Provide and manage bookings, memberships and services
• —Process payments
• —Communicate with you
• —Improve our services and website
• —Send marketing (only where permitted)

We rely on:

• —Contract (to deliver services)
• —Legal obligations
• —Legitimate interests (running and improving our business)
• —Consent (for marketing where required)

5. Sharing your data

We may share your data with:

• —Payment providers and booking systems
• —Professional advisers
• —Regulators or authorities where required
• —Service providers who help operate our business

We do not sell your personal data.

6. Data storage and security

We take appropriate measures to protect your data and limit access to those who need it.

Some data may be processed outside the UK/EEA where appropriate safeguards are in place.

7. How long we keep your data

We keep your data only as long as necessary to:

• —Provide services
• —Meet legal and accounting requirements
• —Resolve disputes

8. Marketing

We may send you marketing if you have opted in or where permitted.

You can unsubscribe at any time.

9. Your rights

You have the right to:

• —Access your data
• —Correct inaccurate data
• —Request deletion
• —Object to processing
• —Withdraw consent

To exercise your rights, email: info@wellverseholdings.com

You can also complain to the Information Commissioner's Office (ICO).

10. Cookies

We use cookies to:

• —Operate the website
• —Understand usage
• —Improve performance and marketing

You can manage cookie preferences via your browser or our cookie banner.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website.